If you're a Mac user, the first thing to try is opening Endnote, going to the 'Endnote X9' menu, and running Customizer.... This process will reinstall CWYW tools, and that should fix the problem.
If this doesn't fix the issue visit this helpful guide for Mac or this guide for PC from Clarivate.
Easy peasy: you just need to update your computer's file associations (to tell it to open RIS files with Endnote).
If you're a Mac user, follow the instructions at this link.
If you are using a PC, visit this helpful guide.
Windows users can also try the following steps:
This should update the settings across your system.
If you've set up Sync, the easiest thing to do is to create a New Library on your new device, and then sign in and run a Sync. This will download your Endnote Library from the cloud onto the new device.
If you haven't set up Sync, you can get more information on copying libraries between computers with this helpful guide from Clarivate.
This is happening because Word is trying to connect to Endnote online. It's really easy to fix.
This happens because Endnote is looking at the wrong Styles folder. Endnote has a Styles folder that sits with the application, and another that it installs in your computer's 'Documents' folder.
To correct this, go to Preferences then select Folder Locations then click the 'Select' button under the 'Styles' section. Change the directory to 'Styles' in your Documents folder. This should fix the problem.
This issue is usually caused by having previously installed a piece of referencing software such as Mendeley. There are two types of COM exception error, with guides to fixing each linked below:
COM Exception: Cannot Edit Range
Other COM exception errors (on Mac)
There are a number of common causes for this issue: usually it relates to incorrect data in the reference in an Endnote library.
Corporate authors
If you are citing a company or government agency, you will need to put a comma at the end of the full organisation name in the Endnote Library reference. (eg. University of Sydney,)
Initials appearing in-text
This usually means that the same author is appearing in your Endnote Library with multiple naming conventions. To fix this, simply go through your library and make sure the author field is the same for all publications: eg. Stephen Ball and Stephen J. Ball are the same person - use one or the other in all references.
Changes to references aren't showing in the document
Go to the Endnote menu in Word and select update citations and bibliography.
References look strange and appear in curly brackets
This means your document is in unformatted citations mode. Go to the Endnote menu in Word and select update citations and bibliography
This is happening because Endnote is seeing {squiggly brackets} and assuming this is a citation that it needs to update.
Squiggly brackets are the way Endnote identifies ‘unformatted citations’, so removing these should stop the ‘select matching reference’ window from popping up.
To do this, try clicking cancel on the window, or if it continues to appear just hit ‘ignore all’. Then find the part of your paper that has {squiggly brackets} and change those squiggly brackets to [square] or regular parentheses. This should fix that problem and you can continue referencing as usual (to test it, after you’ve removed the squiggles just go to the endnote menu in word and select ‘update citations and bibliography’).
Unfortunately, the connection files that Endnote uses to connect to online searching haven't worked for some time now. We have raised this with Endnote, but this feature is pretty dated. The good news is you will have a better search experience using the Library's databases or Library Search using your usual web browser!
Ouch, this usually happens if a Library is stored in a cloud service like Dropbox or Google Drive. Make sure your Endnote Library is stored on your local hard drive. You can set up an Online Sync solution by visiting our Backup & Sync page in this guide.
To repair your Library, follow these steps:
If that process doesn't work, check out this helpful guide to recovering your library files from Clarivate.
Sometimes you'll find that sync isn't working - Endnote might appear to Sync, but it doesn't update your online library (which you can check at myendnoteweb.com). If your sync seems to be broken, this is the procedure you should follow.
Find Full Text tries to retrieve the fulltext of articles in your EndNote Library.
Find Full Text is configured by default in the University's installer. If you find that the settings are missing, do the following:
Go to Edit > Preferences (on a Mac,EndNote > Preferences) and select Find Full Text.
OpenURL Path for easy copy and pasting: https://sydney.primo.exlibrisgroup.com/openurl/61USYD_INST/61USYD_INST:sydney?
Please leave the Authenticate with URL box blank. If you are not working in the biomedical area, you can uncheck the PubMed Linkout box to speed up Find Full Text.
Full text will be retrieved for only some of the articles which you can access electronically. These factors will help:
One of the most consistent causes of Endnote errors is out-of-date software. Often this comes from a concern about losing data, or rumours that updated software has compatibility issues.
Actually, software updates are designed to stay ahead of compatibility issues - particularly with Microsoft Office365 issuing more regular and smaller feature releases rather than giant updates. Software updates address security vulnerabilities, software bugs, and add new features over time. The easiest way to manage this is to switch on automatic updating - whether that is for MacOS, Microsoft Office, or Windows.
There's usually a big annual software update for some platforms, for example Apple's most recent update for MacOS called Mojave which replaces the previous High Sierra. Endnote also has (roughly) annual updates, for example X9 is a new upgrade to X8. These kinds of big updates can't be automatically scheduled, and users need to kind of 'opt-in' by requesting the update. This is worth doing.
In the past, advice has been to uninstall the old Endnote before upgrading to the new version, but this isn't essential. To ensure the safety and compatibility of Endnote Libraries (especially if they aren't backed up online), we recommend installing the new software, checking that everything works fine, and then uninstalling the old software to keep the system clean. Of course you can create a backup of your Endnote Library before doing this if you wish, just to be safe.
Most compatibility bugs in Endnote can be resolved with a software update.
If EndNote doesn't work properly in the first instance, check the Clarivate Support page.
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