Sometimes when you open the .dmg installer from the University's downloads page, you will get a message advising that the file cannot be opened because it is from an unidentified developer. Here's the way to fix this:
Apple has released macOS10.15 Catalina this October. Apple has made the decision to drop all 32-bit application support, meaning that macOS10.15 Catalina will not run EndNote and earlier versions. We strongly recommend you update to the latest EndNote (EndNote X9.3). We have detailed information at this link: What do Mac users need to do?
Please use the latest versions of Microsoft Word 2016 and EndNote X9, to ensure compatibility.
Apple has released macOS11.2 Big Sur in October 2020. Some Endnote users have reported that Cite While You Write functions do not work in Big Sur. Clarivate has provided this information on Big Sur compatibility. If you choose to upgrade to Big Sur, there may be some features of Endnote that are not compatible, including the ability to automatically cite and format references.
There are possible workarounds (depending on how affected Endnote is):
1. Paste formatted citations in manually from Endnote.
2. Use the 'insert citation' function in Endnote itself (not in Word).
3. Run customiser and visit our FAQ page for information on fixing the CWYW plugin.
Please use the latest versions of Microsoft Word 2016 and EndNote X9, to ensure compatibility as soon as it is available if you have already upgraded to Big Sur.
For those using M1 devices, please try the options below until Endnote 20 is released for the University.
Quit out of all Office apps.
Open Finder > Applications.
Select the Office app you want to open, then go to File > Get Info in the menu bar or press Command+I on your keyboard.
Check the box for Open using Rosetta.
Launch the Office app and it will now run in Rosetta, allowing you to use features that aren’t yet available with the Apple silicon processor.
Uninstall Word (making sure to also delete from trash). Reinstall Microsoft Word version 16.43
And run EndNote customizer to add in the EndNote CWYW using the below instructions:
Follow the instructions for Direct Export under the Collecting References tab. When the file downloads, on a Mac you usually need to point your browser to the EndNote application.
Using Safari as your browser:
1. When the file has exported, the Downloads list appears. If it doesn't, open it manually:
For OS X 10.7 (Lion), click the Show Downloads button at the top right-hand corner of the Safari window as in the image below.
For OS X 10.6 (Snow Leopard) choose Window > Downloads.
The file name will usually refer to the database platform from which you did Direct Export.
3. Drag and drop the downloaded file onto the EndNote icon on the Dock. EndNote will open and prompt you to select a library in which to import the references in the file. Click Open and EndNote will import the references.
4. Alternatively, click the magnifying glass beside the file name to Show in Finder. (If you click the file name, Safari will try and fail to open the file). Double-click on the downloaded file > Choose Application.
5. Next, select the EndNote folder from the Applications menu, > EndNote > click Open. If your EndNote library is already open the citation will be imported automatically. If not, you will be prompted to select a reference library.
Using Firefox as your browser
If using Firefox, you need to open EndNote before Direct Exporting any references. Otherwise, Firefox may prompt you to navigate to EndNote on your Mac via Open with > Choose > Applications > EndNote.