It's important that your Endnote Library is stored on your local hard drive. Don't store your Endnote Library on cloud storage services like Dropbox, OneDrive or Google Drive. These services will corrupt your Endnote Library. The best way to create an online backup for your Endnote Library is using the sync function (you can find out more in this subject guide).
When you are off campus you’ll need to use a Virtual Private Network (VPN) to download the software. More information is available at the ICT knowledge base.
Note: If you get the message 'Permission Denied: This resource is accessible from approved sections of Sydnet only', reset your browser cookies and history, ensure VPN is active and then download again.